PAN INDIA SERVICES PROVIDERIn short: we collect only what we need to give you a quote and move your goods. We do not sell your data. You can ask us to see, correct or delete it at any time.
1. Who we are
Shiv Ganga Packers and Movers ("we", "us") is a packing, moving and transport company based at SCF-14, Main Manimajra Bus Stand, Motor Market, Chandigarh 160101 (GSTIN 04AEYPV2101B2ZP). This policy explains how we handle personal data collected through packers-movers-services.com, phone, WhatsApp and email.
2. What we collect
- Contact details: name, mobile number, email address
- Move details: pickup and delivery address, date, list of items, photos you share for the survey
- Billing details: GST number and company name (for invoices and IBA bills)
- Website data: pages visited, device and browser type, approximate location, collected through cookies and analytics
We do not collect card numbers or bank passwords on this website.
3. Why we use it
- To give you a quote and plan your move
- To contact you by call, SMS or WhatsApp about your enquiry or booking
- To prepare invoices, receipts and IBA-format bills
- To handle claims and complaints
- To improve our website and services
- To meet legal and tax requirements
4. Your consent
When you submit a form or message us, you agree that we may use your details for the purposes above. You can withdraw consent at any time by writing to us (section 9). Withdrawal does not affect work already done.
5. Who we share it with
- Our own branches and staff handling your move
- Transport partners and drivers, only the details needed for pickup and delivery
- Insurance providers, if you opt for transit insurance
- Service providers such as website hosting, analytics and messaging tools
- Government authorities, where the law requires it
We do not sell or rent your personal data to anyone.
6. How long we keep it
We keep enquiry data for [12 months] and booking and billing records for as long as tax and accounting laws require. After that we delete or anonymise it.
7. How we protect it
We use HTTPS on this website, limit staff access to what each person needs, and store records with reputable service providers. No system is perfectly secure; if a breach affects you, we will inform you and the authorities as the law requires.
8. Your rights
Under India's Digital Personal Data Protection Act, 2023, you can:
- Ask what personal data we hold about you and how we use it
- Ask us to correct, complete or update it
- Ask us to delete it when it is no longer needed
- Withdraw your consent
- Raise a grievance with us, and then with the Data Protection Board of India if it is not resolved
- Nominate a person to exercise these rights on your behalf
9. Contact and grievance officer
[Grievance Officer name] Shiv Ganga Packers and Movers, SCF-14, Main Manimajra Bus Stand, Motor Market, Chandigarh 160101 Phone: 073470 25351 Email: [privacy@packers-movers-services.com]
We aim to reply within [7 working days].
10. Cookies
We use cookies to remember your preferences and to understand how visitors use the site (for example Google Analytics). You can block cookies in your browser; the site will still work.
11. Changes to this policy
We may update this policy. The date at the top shows the latest version.
